Privacy Policy

At Centrepoint, we take your privacy seriously. We want you to feel confident that any personal information you share with us is treated carefully, kept secure and only used when we have a lawful reason to do so.

This Privacy Policy explains what information we collect, why we need it, how we use and protect it, and your rights in relation to your information.

Centrepoint is a registered Jersey charity (Charity Registration Number 393) and is registered and regulated by the Childcare and Early Years Service (CEYS).

What information do we collect?

The information we collect depends on how you use Centrepoint's services. It may include:

· Your name and contact details

· Information about your child or children

· Family and emergency contact details

· Childcare arrangements and attendance

· Health, medical, dietary and allergy information

· Information about disability, additional or complex needs

· Medication and accessibility requirements

· Safeguarding and child protection information

· Information about family circumstances and support needs

· Child contact arrangements

· Fees, payments and financial assistance information

· Information provided through registrations, applications, referrals and assessments

· Photographs and videos

· Information about complaints, incidents or concerns

· Employment, recruitment and volunteering information.

Some of the information we handle is particularly sensitive, such as health, disability and safeguarding information. We only collect and use this information where it is necessary, lawful and appropriate, with suitable safeguards in place.

Whose information do we collect?

We may collect information about:

· Children who use our services

· Parents, guardians and carers

· Family members and emergency contacts

· Professionals involved in a child's care or support

· Employees and job applicants

· Volunteers, students and trainees

· Governors

· Donors and supporters

· People who attend our events or contact us

· Suppliers and professional advisers.

Because we work with children, we take particular care when handling children's personal information.

How do we collect information?

Most information is provided directly by you, for example when you:

· Register your child for one of our services

· Complete a form or application

· Contact us by phone, email or through our website

· Make a payment or donation

· Apply for a job or volunteer with us

· Attend one of our events.

We may also receive information from parents or carers, professionals working with a child or family, Government of Jersey departments, safeguarding services, health services, police or other organisations where this is necessary and lawful.

When you use our website, we may also collect information submitted through online forms and some technical information about your device and how you use the website. Our use of cookies is explained in our separate Cookie Policy.

Why do we need your information?

We use personal information to help us:

Provide safe and appropriate care To understand children's individual needs and provide the right care, support and activities.

Keep children and adults safe To identify and respond to safeguarding concerns and protect people from harm.

Manage our services To manage registrations, bookings, attendance, transport where applicable and other practical arrangements.

Manage fees and payments To administer fees, invoices, direct debits, Income Support contributions and other financial arrangements.

Keep in touch with you To communicate about your child's care, bookings, changes, important notices and emergencies.

Provide and improve our services To review the quality, effectiveness and safety of what we do.

Meet our responsibilities To comply with legal, regulatory, safeguarding, childcare, employment and financial requirements.

Fundraise and recruit To manage our fundraising activities, supporters, employees, volunteers and recruitment processes.

What about safeguarding?

The safety and wellbeing of children is at the heart of everything we do.

We respect the confidentiality of the information you share with us. However, confidentiality does not mean that information can never be shared.

If we have a safeguarding concern, or believe information needs to be shared to protect a child or another person from harm, we may need to share relevant information with

professionals or authorities. This may happen without your consent where this is necessary and lawful.

We will always aim to share information proportionately and in accordance with the law and our safeguarding responsibilities.

Who might we share information with?

We only share personal information where there is a lawful and appropriate reason, and we only share information that is relevant and necessary.

Depending on the circumstances, this may include:

· Parents, guardians or carers

· Professionals supporting a child or family

· Health and social care professionals

· Government of Jersey departments and services

· The Children and Families Hub

· Safeguarding professionals and agencies

· Police or emergency services

· The Childcare and Early Years Service and other regulators

· Professional advisers, such as lawyers, accountants and insurers

· Banks and payment providers

· IT and technology providers

· Organisations supporting our fundraising and communications.

Where another organisation processes information for us, we take steps to ensure that your information is properly protected.

How do we keep your information safe?

We use appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure, alteration and destruction.

Only people who need information for their role should have access to it, and we apply additional safeguards to sensitive information such as medical, financial and safeguarding records.

How long do we keep your information?

We only keep personal information for as long as it is needed, unless we are legally required or permitted to keep it for longer.

Different types of information have different retention periods. When information is no longer required, we securely delete, destroy or dispose of it.

Can my information be processed outside Jersey?

Some of the organisations and technology providers we use may process or store information outside Jersey.

Where this happens, we take appropriate steps to make sure that any transfer is lawful and that your information continues to receive appropriate protection.

Photographs and videos

We sometimes take photographs and videos at our services, activities, events and fundraising activities.

Where consent is required, we will ask for the appropriate consent and explain how images may be used. This might include celebrating children's achievements, communicating with families, promoting Centrepoint, fundraising, or using images on our website and social media.

Where we rely on consent, you can withdraw it for future use. We take particular care when photographs or videos involve children and follow our safeguarding and image-consent procedures.

Our website and cookies

When you use our website, we may collect information you provide through forms and enquiries, as well as certain technical information about your device and use of the website.

We use cookies and similar technologies to help our website work properly, remember preferences and, where applicable, understand how visitors use our website.

For more information, please see our Cookie Policy.

Our website may also contain links to other organisations' websites. These websites have their own privacy policies, and Centrepoint is not responsible for how they handle your information.

What are my rights?

Under the Data Protection (Jersey) Law 2018, you may have the right to:

· Ask to see the personal information we hold about you

· Ask us to correct information that is inaccurate or incomplete

· Ask us to delete information where there is no lawful reason for us to keep it

· Ask us to restrict how we use your information

· Object to certain types of processing

· Withdraw your consent where we rely on consent

· Receive certain information in a portable format, where applicable.

These rights are not absolute. In some circumstances, we may be legally required or entitled to continue processing or retaining information.

How can I contact Centrepoint?

If you have a question about your personal information or would like to exercise one of your data protection rights, please contact us:

Centrepoint Le Hurel La Pouquelaye St Helier Jersey JE2 3FU

Telephone: 01534 735151 Email: admin@centrepoint.je

We may need to verify your identity before responding to a request. If your request concerns a child, we may also need to confirm your authority to make the request and consider the child's rights and best interests.

What if I have a complaint?

If you are unhappy about how Centrepoint has handled your personal information, please contact us first. We will do our best to investigate and resolve your concerns.

You can also contact the Jersey Office of the Information Commissioner (JOIC), Jersey's independent data protection regulator:

Jersey Office of the Information Commissioner 5 Castle Street St Helier Jersey JE2 3BT

Telephone: +44 (0)1534 716530 Email: enquiries@jerseyoic.org

Keeping this policy up to date

We regularly review our Privacy Policy and may update it when our services, processes, technology or legal and regulatory requirements change.

The most recent version will always be available on our website.

Last updated: September 2026