Terms and Conditions

Centrepoint Service Terms & Conditions

These Terms & Conditions apply to the childcare, playcare and other services provided by Centrepoint. By registering for, booking or using a Centrepoint service, you agree to these Terms & Conditions, together with any additional terms, policies or procedures that apply to the specific service.

Our aim is to provide safe, inclusive and high-quality services for children and families, and these Terms help us to do this fairly and consistently.

1. Registration and Information

Before a child attends a Centrepoint service, parents/carers must provide accurate and up-to-date information, including:

· Child and parent/carer details

· Emergency contacts and authorised collection arrangements

· Medical, allergy, dietary and medication information

· Additional or complex needs

· Relevant safeguarding, family, court or contact information

· Any other information needed to provide safe and appropriate care

Parents/carers must tell Centrepoint promptly about any changes that could affect their child's care, safety or collection arrangements.

2. Parental Responsibility and Collection

Parents/carers must provide clear information about parental responsibility and who is authorised to collect their child.

We will not release a child to anyone who is not authorised to collect them. Where court orders or other legal arrangements affect contact or collection, Centrepoint must be provided with relevant documentation.

If there is any uncertainty about collection arrangements or a child's safety, Centrepoint will follow its safeguarding procedures.

3. Bookings and Attendance

Places are subject to availability and are only confirmed once agreed by Centrepoint. Bookings may be regular or made for individual sessions, weeks or periods, depending on the service.

Centrepoint may need to review or amend a booking because of availability, staffing, regulatory requirements, changes in a child's needs, safeguarding concerns, or health and safety considerations. We will provide reasonable notice wherever possible.

Parents/carers are responsible for ensuring children attend booked sessions and arrive and leave at the agreed times. Centrepoint's signing-in and signing-out procedures must be followed.

Children must be collected promptly. If you are going to be late, please contact Centrepoint as soon as possible. Late collection may result in additional charges and/or a review of the childcare arrangement.

If a child is absent, parents/carers should notify Centrepoint as soon as possible. Fees may still be payable for booked sessions, and refunds are not normally provided for non-attendance. Specific cancellation and refund arrangements may vary between services.

4. Fees and Payment

Fees must be paid by the agreed due date unless Centrepoint has agreed an alternative arrangement in writing. Payment methods may include Direct Debit, bank transfer, card payment or other methods made available by Centrepoint.

Centrepoint reviews its prices annually, with changes normally taking effect from 1 September.

Income Support and Childcare Element

If you receive Income Support and are entitled to a Childcare Element, this payment is made to you to help towards your childcare costs.

The Childcare Element may cover all or only part of your fees. You are responsible for paying any shortfall.

The full cost of your childcare remains payable to Centrepoint, regardless of how much is covered by the Childcare Element. You must therefore set up a weekly Direct Debit for the full cost of your childcare fees.

You remain responsible for ensuring that your Childcare Element is paid to Centrepoint and that any shortfall is paid by you. You must continue to pay your full childcare fees if

there is a delay, change or issue with your Income Support or Childcare Element payment.

If your childcare costs change, your Direct Debit will be reviewed and adjusted where necessary.

Outstanding Fees

Fees must be paid in advance in accordance with your agreed payment arrangements. If fees remain unpaid for more than 14 days, Centrepoint may give seven days' written notice to terminate the agreement. This may result in the loss of your child's place, and outstanding fees will remain payable.

5. Cancellation and Termination

Parents/carers should give Centrepoint as much notice as possible when cancelling a booking or withdrawing a child. Any applicable notice period will be set out in the relevant service agreement.

Centrepoint may suspend or terminate a place where there is persistent non-payment, repeated failure to comply with these Terms, serious or persistent behaviour concerns, inaccurate or withheld information, repeated late collection, health and safety concerns, staffing or regulatory requirements, or safeguarding concerns.

Where possible, we will discuss concerns with parents/carers first. However, immediate action may be necessary where this is required to protect a child, another person or Centrepoint staff.

6. Illness, Medication and Allergies

Children who are unwell should not attend Centrepoint. Parents/carers must inform us of infectious illnesses or other conditions that may affect other children or staff.

Centrepoint may require a child to remain at home if they are not well enough to participate safely or their attendance presents a risk to others.

Medication will only be administered where appropriate arrangements and authorisation are in place. Medication must be provided in its original packaging and within its expiry date.

Parents/carers must provide accurate information about medical conditions, allergies, intolerances and dietary requirements and notify Centrepoint immediately of any changes. Individual healthcare, care or emergency plans may be required where appropriate.

7. Additional and Complex Needs

Centrepoint is committed to inclusive services and recognises that children may require different levels of support.

Parents/carers should provide relevant information about their child's additional or complex needs so that we can consider appropriate support. Where necessary, we may work with families and other professionals to identify suitable arrangements.

In some circumstances, additional staffing, specialist support, resources or adjustments may be needed for a service to safely meet a child's needs. Where this is the case, we will work with the family and relevant professionals to explore appropriate options.

8. Safeguarding

The safety and welfare of children is Centrepoint's highest priority.

All staff and volunteers have safeguarding responsibilities and must follow Centrepoint's Safeguarding & Child Protection Policy and related procedures.

Centrepoint may share information with parents/carers, professionals or relevant authorities where this is necessary and lawful to protect a child or another person, comply with legal obligations or provide appropriate care. Safeguarding action may be taken without parental consent where this is necessary and lawful.

Our Safeguarding & Child Protection Policy is available on our website.

9. Behaviour, Bullying and Discrimination

We aim to create an environment where children feel safe, respected and supported. We recognise that behaviour can be a form of communication and will seek to understand the reasons behind behaviour wherever possible.

Children will always be treated with dignity and respect. Centrepoint does not use physical punishment, humiliation or deliberately degrading treatment.

We do not tolerate bullying, harassment, intimidation, discriminatory behaviour, physical aggression, verbal abuse or other behaviour that causes harm or distress.

Where behaviour presents a risk to a child, other children or staff, additional arrangements may be required. Serious or persistent concerns may result in a review of whether the service can continue to meet the child's needs safely.

10. Personal Belongings and Electronic Devices

Children should not bring valuable or unnecessary personal belongings to Centrepoint. We cannot accept responsibility for loss or damage unless Centrepoint is legally responsible.

Use of mobile phones and other electronic devices must comply with the rules of the relevant service. Centrepoint may restrict or prohibit their use where necessary to protect children's privacy, safety or wellbeing.

Parents, carers and visitors must not photograph or film other children without appropriate permission.

11. Photography and Images

Centrepoint may take photographs or videos for appropriate purposes, such as recording activities, celebrating achievements, communicating with families or promoting Centrepoint.

Where consent is required, appropriate consent will be obtained. Parents/carers can withdraw consent for future use by contacting Centrepoint.

12. Confidentiality and Information Sharing

Centrepoint respects the confidentiality of children and families. However, information may be shared where this is necessary and lawful to safeguard a child or another person, comply with legal obligations or provide appropriate care.

Personal information is handled in accordance with our Privacy Policy and applicable data protection law.

13. Working with Parents and Carers

We value positive relationships with parents and carers and encourage you to raise questions, concerns or suggestions with us.

We ask parents/carers to:

· Communicate respectfully with Centrepoint staff

· Provide accurate and up-to-date information

· Follow attendance and collection arrangements

· Pay fees when due

· Tell us about relevant changes in circumstances

· Follow safeguarding and health and safety requirements

· Treat staff, children and other families with respect

Aggressive, threatening, abusive or discriminatory behaviour towards Centrepoint staff will not be tolerated.

14. Complaints

We welcome feedback and complaints as they help us improve our services.

If you are unhappy with any aspect of our service, please raise your concern with the relevant member of staff or manager in the first instance. Centrepoint also has a formal Complaints Policy and Procedure.

Safeguarding concerns should be raised immediately with the Designated Safeguarding Lead or another appropriate person.

15. Emergencies and Changes to Services

In an emergency, Centrepoint will take appropriate action to protect children, staff and visitors. This may include contacting parents/carers, emergency services, medical professionals, police, safeguarding services or other relevant authorities.

Centrepoint may need to change, suspend or temporarily close a service due to circumstances such as severe weather, public health emergencies, building issues, staffing difficulties, regulatory requirements, health and safety concerns or other circumstances beyond our reasonable control.

We will provide as much notice as reasonably practicable where possible.

16. Service-Specific Terms

Some Centrepoint services have additional terms because of the nature of the service. These may apply to Nursery Care, Playcare, Centrepoint At Home & More, the Child Contact Centre, The Space, transport, court orders, contact arrangements or individual care and support plans.

Where service-specific terms apply, they form part of the agreement with Centrepoint and will normally take priority if there is any conflict with these general Terms & Conditions.

17. Changes to These Terms

Centrepoint may update these Terms & Conditions from time to time to reflect changes to our services, legal or regulatory requirements, fees or operational arrangements.

Where a change materially affects your agreement with Centrepoint, we will provide reasonable notice where appropriate. The latest version will always be available on our website.

18. Governing Law

These Terms & Conditions are governed by the law of Jersey. Any dispute will be subject to the jurisdiction of the courts of Jersey, unless applicable law requires otherwise.

Contact Centrepoint

If you have any questions about these Terms & Conditions or our services, please contact us:

Centrepoint Le Hurel La Pouquelaye St Helier Jersey JE2 3FU

Telephone: 01534 735151 Email: admin@centrepoint.je

Charity Registration Number: 393

Last updated: September 2026