Terms and Conditions

1. No child may attend prior to a full registration pack being completed and returned to Centrepoint.

2. No child may attend the Centrepoint prior to a full registration pack being completed and returned to Centrepoint.

3. Centrepoint must be given at least one month’s notice in writing of any change to contracted care requirements. Centrepoint will endeavour to accommodate any additional care requirements requested where possible, but reserve the right to decline any requests dependent on availability and other business restrictions, subject to Term and Condition 5 which deals specifically with term-time care.

4. Any additional ad-hoc term-time or holiday care booked must be paid in advance, at the time of the booking being made. This can be booked online.

5. No refunds or alternative sessions are given for non-attendance or ad-hoc absences of pre-booked early morning or after school sessions.

6. An administration fee of £25 will be charged for any changes to the childcare requested within this contract which results in a recalculation of fees. This charge will apply to the second change and each additional change thereafter.

7. Centrepoint will close at 2.30pm on Christmas Eve, or the last working day before Christmas if Christmas Eve falls on a weekend.

8. Centrepoint must be informed of any changes to your contact details.

9. Centrepoint requires all parents/carers to read and abide by the guidelines contained in the Parents Handbook.

10. Where there is more than one child of the same family residing in the same home together and using any of Centrepoints facilities, the child with the highest fees will be charged at full price and 10% discount will be applied to the additional child(ren) fees. This discount will only apply if all of the children booked in attend as contracted. Any changes to the contracted care will result in a full recalculation of any discounts given in accordance with our terms and conditions, for the entire contracted period, and may result in a reduction and/or loss of discount.

11. Payment of fees shall be made by the fee payer in advance on or around the 1st day of each month by either Banker’s Standing Order or Direct Debit. If the payment of fees are outstanding for more than 14 days then Centrepoint reserve the right to serve 7 days’ notice in writing to terminate this contract, and this notice shall be regarded as a formal demand for all outstanding monies due and may result in the loss of the child’s place at Centrepoint. No refunds are given for non-attendance.

12. The monthly fees payable by the parent/carer are calculated by taking the annual amount payable, and then dividing the balance over the remaining months of the contracted care that the child(ren) attends Centrepoint.

13. The Parent/Guardian is liable for payment of all fees due. Centrepoint assumes no responsibility for the provision of information to the Income Support Department or for meeting any requirements that they may have, but will provide quotes for Income Support purposes to the Parent/Guardian, where requested, such requests should be made in writing to the Finance Department, Centrepoint, Le Hurel, La Pouquelaye, St Helier, JE2 3FU or emailed to finance@centrepoint.je. Upon receipt of confirmation of the contribution that the Income Support Department agree to pay directly to Centrepoint any shortfall that is to be paid by the Parent/Guardian will be calculated and will fall due and payable.

14. For the Weekend Club, 48 hours notice is required for cancellation.

15. Children must be collected by the end of the allocated session and failure to do so will result in an immediate late collection charge of £5.00 for every 15 minutes or part thereof.

16. When notified by a member of staff that a child has become ill, children must be collected and kept at home until they are well, in accordance with Centrepoint Handbook and the Island’s Exclusion Policy. Centrepoint must be informed if your child is suffering from any contagious disease. For the benefit of other children that attend Centrepoint, you must not allow your child to attend if they are suffering from a contagious disease which could easily be passed on to another child.

17. Centrepoint does not accept responsibility for any loss or damage to a child’s belongings (including electronic devices) whilst they are in the care of Centrepoint. Centrepoint will not be held responsible for the usage of any electronic devices including mobile phones, brought to Centrepoint by the children attending.

18. Parents/carers will be liable for any damage or injury their child causes to Centrepoint property, staff or any third party whilst they are in the care of Centrepoint.

19. In the case of any complaints regarding the practice or care of a child at Centrepoint these must, in the first instance, be made in writing to the Head of the applicable practice.

If the complainant is not satisfied with the response, then the complaint will be referred to the CEO, Centrepoint, Le Hurel, La Pouquelaye, St Helier, JE2 3FU.

20. In the case of complaints or concerns regarding fees and administration issues these should be addressed to the Finance Manager, Centrepoint, Le Hurel, La Pouquelaye, St Helier, JE2 3FU.

21. Centrepoint must be informed if a child is subject to a court order and copies of such orders must be provided upon request. Centrepoint must also be informed of any involvement from any other agency such as children’s services, MASH etc.

22. Upon request Centrepoint will issue the childcare tax certificate to the signatory/ies to this contract. If the childcare tax certificate is to be issued to a third party, then Centrepoint must be informed in writing, by the signatory/ies of this contract, of the relevant person’s name and address.

23. Centrepoint’s ethos is to provide stimulating care and Play Opportunities for all children in a safe, supervised environment. Parents/careers must behave in an appropriate manner at all times when attending at Centrepoint and ensure that any other adults attending Centrepoint to collect their child(ren) are aware of the standard of behaviour required of them and must act accordingly. Centrepoint reserves the right to exclude anyone exhibiting such behaviour from the premises.

24. Whilst safety of children is paramount, the nature of the care provided at Centrepoint means that slips, trips, knocks, cuts and bruises can occasionally occur despite Centrepoint’s best attention and the efforts and training of their staff. The signing of this contract represents acceptance by parents/careers of the above and confirmation that Centrepoint shall not liable for any injury occurring whilst the child is in Centrepoint’s care, unless such injury has been caused by the negligence or neglect of Centrepoint staff. Should any concerns arise, these should be addressed with the Head of practice in the first instance.

25. I give Centrepoint permission to contact and discuss any Income Support award relating to child care provided by Centrepoint.

26. There will be an increase in fees on annual basis in September each year.